Operational continuity for our membership, in the most safe and prudent manner possible, remains to be our goal. With the ever-growing concerns surrounding COVID-19, we are continually assessing the best use of our resources and have made the following consolidations within our branch network:
- As of March 19th, all in-person visits at our Jack Welty branch are temporarily suspended.
- As of March 21st, all in-person visits on Saturdays at our Cabin John, Columbia Heights, Crystal City, Kensington, and McLean branches are temporarily suspended.
- As of March 25th, all in-person visits at our SBA branch are temporarily suspended.
We strongly recommend you use our 24/7 Account Access Services to manage your account anywhere, anytime.
As we continue to monitor the latest regarding COVID-19 (Coronavirus), we will be proactively following our Business Continuity Plan. Please know that our priority is to continue to serve the financial needs of our valued membership, while protecting the safety of our employees.
If you are experiencing financial hardship, we are here for you. You may apply for an extension on your loan payments, including your auto, boat, credit card and personal loans, as well as your mortgage and home equity products.
For members that own small businesses, you may find some helpful resources at the Small Business Administration website to assist with your business finances.
Access Your Accounts 24/7
As always, you can access your accounts 24/7 via our Online Banking and our Mobile App. Accessible via your PC or mobile device, you can conduct many routine financial transactions, including:
- Deposit checks quickly and securely 24/7
- Check your account balances
- Transfer funds between accounts
- Make loan payments
- Initiate wire transfers
- Change your address
Learn More About Our 24/7 Access Services
Beware of Scams
In times of disaster and/or emergency, bad actors attempt to take advantage by instituting clever schemes that play on the anxiety of affected citizens. To avoid being a victim during the current national emergency, please be aware of the following scams that have been identified:
- Imposter Scams – Bad actors attempt to solicit donations, steal personal information, or distribute malware by impersonating government agencies (e.g., Centers for Disease Control and Prevention), international organizations (e.g., World Health Organization (WHO), or healthcare organizations.
- Investment Scams – The U.S. Securities and Exchange Commission (SEC) urged investors to be wary of COVID-19-related investment scams, such as promotions that falsely claim that the products or services of publicly traded companies can prevent, detect, or cure Coronavirus.
- Product Scams – The U.S. Federal Trade Commission (FTC) and U.S. Food and Drug Administration (FDA) have issued public statements and warning letters to companies selling unapproved or misbranded products that make false health claims pertaining to COVID-19. Additionally, FinCEN has received reports regarding fraudulent marketing of COVID-19-related supplies, such as certain facemasks.
- Fake Site Hacking- Attackers put up websites related to COVID-19 and prompt users to download an application so they can stay updated on the situation. This application doesn’t actually need to be installed, but still displays a map of how COVID-19 is spreading. While looking like a legitimate website, it generates a malicious binary file and installs it on the user’s computer. It not only steals data from computers but also infects them with other malware. While it is important to stay up to date about COVID-19, to avoid getting hacked users should only view dashboards from legitimate sources such as those operated by John Hopkins University or the Centers for Disease Control and Prevention (CDC). Also, do not click links in unsolicited emails that promise updates about COVID-19.
- Charitable Donation Scams- Beware of solicitations for donations that purport to be authorized for COVID-19 support. Only donate to legitimate organizations that you are already familiar with, such as the Red Cross.
- Requests for Personal Information- Beware of calls, or emails stating that your account(s) may have been compromised that then prompt you to enter your account information for verification. Your financial institutions, creditors and parties that you do business with will not solicit you for that information. If you are unsure, contact your financial institution through your normal communication method to check the status of your accounts. Never disclose your PIN or access codes. Do not click on links, instead go to the company’s website or call a known number to speak to a representative.
As displayed above, the criminal is often attempting to obtain sensitive information from you. Please know that Lafayette Federal will never contact you to request this type of information.
Preventing the Spread of COVID-19
How you can help prevent the spread of COVID-19:
During the COVID-19 pandemic, it's important to be viligant in order to stay healthy. Since there is currently no vaccine available, the best way to prevent illness is to avoid being exposed to the virus. It's thought to spread mainly from person-to-person between people who are in close contact with one another (within about 6 feet), usually through respiratory droplets produced when an infected person coughs or sneezes.
Practice the following in order to prevent the spread of COVID-19:
- Wash your hands often with soap and water for at least 20 seconds
- Avoid touching your eyes, nose, and mouth with unwashed hands
- Put distance between yourself and other people if COVID-19 is spreading in your community
- Stay home if you are sick, except to get necessary medical care
- If you are sick: You should wear a facemask when you are around other people
- If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick
- Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow
- Throw used tissues in the trash
- Clean AND disinfect frequently touched surfaces daily
How we are helping to prevent the spread of COVID-19:
- Frequently disinfecting common area surfaces, including ATMs, teller lines, elevators, and door handles
- Increasing the number of hand sanitizing stations at all offices and branch locations
- Helping employees remain healthy by following the Centers for Disease Control and Protection (CDC) guidelines. Restricting those who are sick, have traveled to high-risk regions, or live with someone who has become sick or traveled to these identified regions from working on-site.
- Suspending and/or limiting air business travel
- Holding group meetings remotely (via phone or online)
Learn more from the CDC about COVID-19Opens in New Window or contact your local health department.
We are actively following developments and will continue to keep you updated. As your partner, we are standing by to ensure your business needs are met. Your account access is important to us—we have staff available to answer calls in the office and remotely.
Should you have any questions, please contact us at (301) 929-7990 or (800) 888-6560. Thank you in advance as we navigate this evolving situation.