Remote-based service instructions, branch hours, appointment scheduling, stimulus FAQs, scam alerts, and more.
Operational continuity for our membership, in the most safe and prudent manner possible, remains to be our goal. As conditions surrounding COVID-19 have evolved, we have made the following adjustments within our branch network:
As of August 9th, face masks will be required to enter all Lafayette Federal branch locations, regardless of vaccination status.
As of August 2nd, the following branches are open for walk-in business Monday through Friday, 8:30 a.m. to 4:00 p.m.: Cabin John, Columbia Heights, Crystal City, Kensington, McLean, and Tower Oaks.
In-person visits at our Jack Welty and SBA branches remain temporarily suspended.
Schedule a Branch Visit
Members will continue to have the option to make an appointment at all open branches. To request an in-person meeting, please use our branch visit scheduler below. We kindly ask that appointments be made by 3:00 p.m. at least one business day in advance.
We strongly recommend you use our 24/7 Account Access Services to manage your account anywhere, anytime.
As we continue to monitor the latest regarding COVID-19 (Coronavirus), we will be proactively following our Business Continuity Plan. Please know that our priority is to continue to serve the financial needs of our valued membership, while protecting the safety of our employees.
Loan Payment Extension
If you are experiencing financial hardship, we are here for you. You may apply for an extension on your loan payments, including your auto, boat, credit card and personal loans, as well as your mortgage and home equity products.
In times of disaster and/or emergency, bad actors attempt to take advantage by instituting clever schemes that play on the anxiety of affected citizens. To avoid being a victim during the current national emergency, please be aware of the following scams that have been identified:
Imposter Scams – Bad actors attempt to solicit donations, steal personal information, or distribute malware by impersonating government agencies (e.g., Centers for Disease Control and Prevention), international organizations (e.g., World Health Organization (WHO), or healthcare organizations.
Investment Scams – The U.S. Securities and Exchange Commission (SEC) urged investors to be wary of COVID-19-related investment scams, such as promotions that falsely claim that the products or services of publicly traded companies can prevent, detect, or cure Coronavirus.
Product Scams – The U.S. Federal Trade Commission (FTC) and U.S. Food and Drug Administration (FDA) have issued public statements and warning letters to companies selling unapproved or misbranded products that make false health claims pertaining to COVID-19. Additionally, FinCEN has received reports regarding fraudulent marketing of COVID-19-related supplies, such as certain facemasks.
Fake Site Hacking – Attackers put up websites related to COVID-19 and prompt users to download an application so they can stay updated on the situation. This application doesn’t actually need to be installed, but still displays a map of how COVID-19 is spreading. While looking like a legitimate website, it generates a malicious binary file and installs it on the user’s computer. It not only steals data from computers but also infects them with other malware. While it is important to stay up to date about COVID-19, to avoid getting hacked users should only view dashboards from legitimate sources such as those operated by John Hopkins University or the Centers for Disease Control and Prevention (CDC). Also, do not click links in unsolicited emails that promise updates about COVID-19.
Charitable Donation Scams – Beware of solicitations for donations that purport to be authorized for COVID-19 support. Only donate to legitimate organizations that you are already familiar with, such as the Red Cross.
Requests for Personal Information – Beware of calls, or emails stating that your account(s) may have been compromised that then prompt you to enter your account information for verification. Your financial institutions, creditors and parties that you do business with will not solicit you for that information. If you are unsure, contact your financial institution through your normal communication method to check the status of your accounts. Never disclose your PIN or access codes. Do not click on links, instead go to the company’s website or call a known number to speak to a representative.
As displayed above, the criminal is often attempting to obtain sensitive information from you. Please know that Lafayette Federal will never contact you to request this type of information.
Preventing the Spread of COVID-19
How you can help prevent the spread of COVID-19:
During the COVID-19 pandemic, it's important to be vigilant in order to stay healthy. The best way to prevent illness is to avoid being exposed to the virus. It's thought to spread mainly from person-to-person between people who are in close contact with one another (within about 6 feet), usually through respiratory droplets produced when an infected person coughs or sneezes.
Practice the following in order to prevent the spread of COVID-19:
Wash your hands often with soap and water for at least 20 seconds.
If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
Avoid touching your eyes, nose, and mouth with unwashed hands.
Keep a recommended six foot distance between yourself and others to reduce the spread of COVID-19.
Stay home as much as possible. If you have a fever, cough and difficulty breathing, seek medical care early and call in advance. Follow the directions of your local health authority.
Cover your mouth and nose with a cloth face cover when around others.
Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
Throw used tissues in the trash.
Clean AND disinfect frequently touched surfaces throughout the day. Most common EPA-registered household disinfectants will work. Use disinfectants appropriate for the surface.
How we are helping to prevent the spread of COVID-19:
Temporarily suspending in-branch visits at high-risk locations. Branch visits are now by appointment only for all branch locations in an effort to reduce foot traffic and protect our members and employees.
Frequently disinfecting common area surfaces, including ATMs, teller lines, elevators, and door handles.
Increasing the number of hand sanitizing stations at all offices and branch locations.
Helping employees remain healthy by following the Centers for Disease Control and Protection (CDC) guidelines. Restricting those who are sick, have traveled to high-risk regions, or live with someone who has become sick or traveled to these identified regions from working on-site.
Suspending and/or limiting air business travel.
Holding group meetings remotely (via phone or online).
We are actively following developments and will continue to keep you updated. As your partner, we are standing by to ensure your business needs are met. Your account access is important to us—we have staff available to answer calls in the office and remotely.
Should you have any questions, please contact us at (301) 929-7990 or (800) 888-6560. Thank you in advance as we navigate this evolving situation.
Our members have access to Co-Op Network Shared Branches & ATMs for all basic transaction needs.
Access branches and ATMs nationwide
Lafayette Federal Credit Union is one of the premiere financial institutions in the Washington, D.C. area, now serving DXC and CSRA employees. Since our founding in 1935, we have sought to provide our members with a safe and convenient place to save, and to offer loans at rates and terms more favorable than those of other financial institutions. We also work hard to provide top-notch customer service. Contact us to obtain a copy of our Annual Report.