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If you wish to initiate a foreign wire transfer, you will need to obtain wiring instructions from the beneficiary of the funds including Name, Address and Account Number of the Beneficiary and Name, Address, and IBAN/Account number or Swift Code of the receiving Foreign Bank as well as type of funds (US Dollars or Foreign Currency), amount to be sent, and the reason for the wire transfer. If you are sending the funds through a U.S. corresponding bank we will need the corresponding banking name and routing number/ABA.
What to do if you think there has been an error or problem:
If you think there has been an error or problem with your remittance transfer:
You must contact us within 180 days of the date we promised to you that funds would be made available to the recipient. When you do, please tell us:
We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was not error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.
What to do if you want to cancel a remittance transfer:
You have the right to cancel a remittance transfer and obtain a refund of all funds paid to us, including any fees. In order to cancel, you must contact us at the 301-929-7990 or email@example.com within 30 minutes of payment for the transfer.
When you contact us, you must provide us with information to help us identify the transfer you wish to cancel, including the amount and location where the funds were sent. We will refund your money within three (3) business days of your request to cancel a transfer as long as the funds have not already been picked up or deposited into a recipient’s account.
For questions or complaints about our credit union, contact:
National Credit Union Administration
Consumer Financial Protection Bureau
Your Mastercard® Gift Card is a prepaid Debit Mastercard® Card with a specific dollar value. Your Mastercard® Gift Card and its value are accepted at most places Debit Mastercard® is accepted.
Gift cards can be activated online at https://mygiftcardaccount.pscufs.comOpens in New Window; a PIN will be displayed after activation.
Call the number on the back of your card for balances and transaction history or visit https://mygiftcardaccount.pscufs.comOpens in New Window.
You can use your Mastercard® Gift Card at most places Debit Mastercard® is accepted. In order to use the gift card online, you must register at https://mygiftcardaccount.pscufs.comOpens in New Window. Select Register Card under the Account Activities section. See Terms and Conditions for further information.
You have the option to press ‘Credit’ or ‘Debit’ button. The credit transaction will require you to sign a sales receipt to authorize the purchase and the debit transaction will require you to enter your PIN to authorize the purchase.
If the purchase amount exceeds the available card balance, then you must inform the merchant of the amount you want to pay with the Mastercard® Gift Card and that you will pay the difference in cash, check, credit or debit card. If the purchase amount exceeds the available balance of the Mastercard® Gift Card, the transaction will not be approved. Please note:
In the event you need to return an item you purchased with your Mastercard® Gift Card, the merchant will handle the item in accordance with Mastercard® guidelines.The merchant may credit your card (put the funds back on the card) thereby increasing your available funds.
When you have depleted all the funds on the card and no returns are necessary, simply destroy and discard the card.
Contact the Mastercard® Gift Card Center immediately at 1-866-902-6082. Additionally, read the Mastercard® Gift Card Center Terms and Conditions contained in your cardholder for important Mastercard® Gift Card information.
Our credit union offers cashier's checks for members. Visit your local branch for more information.
We offer free notary services for our members at all branches.
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