Banking Services

If you wish to initiate a foreign wire transfer, you will need to obtain wiring instructions from the beneficiary of the funds including Name, Address and Account Number of the Beneficiary and Name, Address, and IBAN/Account number or Swift Code of the receiving Foreign Bank as well as type of funds (US Dollars or Foreign Currency), amount to be sent, and the reason for the wire transfer. If you are sending the funds through a U.S. corresponding bank we will need the corresponding banking name and routing number/ABA.

To initiate a wire transfer, please visit a branch or log into Online Banking to submit a form.

Error Resolution and Cancellation Disclosure

What to do if you think there has been an error or problem:

If you think there has been an error or problem with your remittance transfer:

• Call us at 301-929-7990: or
• Write us at:
  Lafayette Federal Credit Union
  Attn: Wires
  2701 Tower Oaks Boulevard
  Rockville, MD 20852
• Email us at wires@lfcu.org

You must contact us within 180 days of the date we promised to you that funds would be made available to the recipient. When you do, please tell us:

1. Your name and address, or telephone number
2. The error or problem with the transfer, and why you believe it is an error or problem
3. The name of the person receiving the funds and his or her telephone number or address
4. The dollar amount of the transfer
5. The confirmation code

We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was not error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.

What to do if you want to cancel a remittance transfer:

You have the right to cancel a remittance transfer and obtain a refund of all funds paid to us, including any fees. In order to cancel, you must contact us at the 301-929-7990 or wires@lfcu.org within 30 minutes of payment for the transfer.

When you contact us, you must provide us with information to help us identify the transfer you wish to cancel, including the amount and location where the funds were sent. We will refund your money within three (3) business days of your request to cancel a transfer as long as the funds have not already been picked up or deposited into a recipient’s account.

For questions or complaints about our credit union, contact:

National Credit Union Association
703-518-1140
www.MyCreditunion.gov

Consumer Financial Protection Bureau
855-411-2372
855-729-2372 (TTY/TDD)
www.consumerfinance.gov

Make your trip more convenient and eliminate hassles by using eZforex Online Foreign Exchange Solution to exchange your currency before you go abroad.

By using eZforex you can:

• Avoid long lines after a long flight
• Avoid unnecessary fees and inflated exchange rates
• Buy "Currency Price Protection” so you can purchase up to $2,500 USD of most foreign currencies and return any amount at the same exchange rate as originally purchased.

All purchases are securely delivered by Travelex to your home or office before you leave for your trip.

Your Mastercard^® Gift Card is a prepaid Debit Mastercard^® Card with a specific dollar value. Your Mastercard^® Gift Card and its value are accepted at most places Debit Mastercard^® is accepted.

How do I activate my gift card and obtain my PIN?

Gift cards can be activated online at https://mygiftcardaccount.pscufs.com; a PIN will be displayed after activation.

How can I check the balance on my Gift Card?

Call the number on the back of your card for balances and transaction history or visit https://mygiftcardaccount.pscufs.com.

How can I use my Gift Card?

You can use your Mastercard^® Gift Card at most places Debit Mastercard^® is accepted. In order to use the gift card online, you must register at https://mygiftcardaccount.pscufs.com. Select Register Card under the Account Activities section. See Terms and Conditions for further information.

What should I do when the merchant’s sales terminal asks me to press "Debit” or "Credit”?

You have the option to press ‘Credit’ or ‘Debit’ button. The credit transaction will require you to sign a sales receipt to authorize the purchase and the debit transaction will require you to enter your PIN to authorize the purchase.

What if the item I want to purchase exceeds the value of my Gift Card?

If the purchase amount exceeds the available card balance, then you must inform the merchant of the amount you want to pay with the Mastercard^® Gift Card and that you will pay the difference in cash, check, credit or debit card. If the purchase amount exceeds the available balance of the Mastercard^® Gift Card, the transaction will not be approved. Please note:

• Hotels, car rentals, and cruise lines all assume an additional 15% added to the transaction authorization amount.
• Restaurants, taxis/limousines, beauty/barber shops, and health/beauty spas all assume an additional 20% added to the transaction authorization amount.
  
• Automated fuel dispensers assume a $100 preauthorization hold for the transaction.
• Cruise lines, hotels, and vehicle rental authorization hold times are for 30 days.
  




What do I do if I need to return an item?

In the event you need to return an item you purchased with your Mastercard^® Gift Card, the merchant will handle the item in accordance with Mastercard^® guidelines.The merchant may credit your card (put the funds back on the card) thereby increasing your available funds.

What happens when the funds are spent?

When you have depleted all the funds on the card and no returns are necessary, simply destroy and discard the card.

What should I do if my Mastercard^® Gift Card is lost or stolen?

Contact the Mastercard^® Gift Card Center immediately at 1-866-902-6082. Additionally, read the Mastercard^® Gift Card Center Terms and Conditions contained in your cardholder for important Mastercard^® Gift Card information.

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Terms & Conditions

Our credit union offers cashier's checks for members. Visit your local branch for more information.

We offer free notary services for our members at all branches.