Lia, Lafayette’s Intelligent Assistant
24/7 help by chat or phone. Simple answers, secure account support, and easy handoffs to a human.
Introducing Lia, our virtual assistant!
Lia is Lafayette Federal’s always-on helper. Chat on our site or call anytime for quick answers, everyday banking, and fast connection to a human when needed. After a short verification, Lia can help with account-specific requests by phone. Your privacy and security remain protected at every step.
Try these prompts.
While talking with Lia by phone, you can complete transactions, check balances, and get answers to frequently asked questions, such as:
“Transfer $100 from my savings to my checking.”
“What are my recent checking account transactions?”
“I lost my card, what should I do?”
“How do I set up direct deposit?”
“What are today’s certificate rates?”
“Find the nearest branch that is open now.”
“How do I report fraud on my card?”
“What do I need to sign up for Online Banking?”
We’re here to answer your questions.
Lia is Lafayette’s Intelligent Assistant. Lia answers common questions, helps with everyday banking, and connects you with a human when you ask.
Select the blue speech bubble icon in the bottom corner of our site to open the chat feature.
Call 301-929-7990 or 800-888-6560. Lia is available 24/7 for automated help. You can ask for a human at any time during our standard business hours: Monday through Friday, 8:30 a.m. – 4:00 p.m. ET.
For account help, Lia will guide you through a simple verification step using information you already know—ensuring both convenience and security.
No, for your security, Lia cannot provide account-specific information through web chat. Lia can only assist with general questions online, such as “How do I enroll in online banking?” or “Where are LFCU’s branches located?” If you’d like help with your account, please call us and Lia can securely verify your identity and assist with account-related requests.
Absolutely! If you are not looking for answers to general questions and/or do not wish to perform banking via voice, we’ll transfer you to an LFCU employee during business hours to help you perform your transactions via your preferred method.
Yes. Lia is always available for automated help. Human support is available during our standard business hours: Monday through Friday, 8:30 a.m. – 4:00 p.m. ET.
Yes. Lia uses bank grade security controls. Conversations may be monitored or recorded for quality and training.
Try rephrasing the request in a short sentence. Because Lia is a large language model AI, she pulls information from what you tell her. Sometimes, less is more. Prioritize quality over quantity when chatting with Lia. You can always ask for a human and Lia will connect you during our standard business hours: Monday through Friday, 8:30 a.m. – 4:00 p.m. ET.
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Lafayette Federal Referral Program
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Membership Benefits
Take advantage of a variety of insurance discounts, travel discounts, Love My Credit Union rewards, and our college scholarship program.
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