Privacy Policy

Review our policies to understand how we use the information you provide to us.

We value your privacy.

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information.

What does Lafayette Federal Credit Union do with your information?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and income
  • Account balances and payment history
  • Creditworthiness and credit history

All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons Lafayette Federal chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information

These purposes include:

  • Process your transactions
  • Maintain your account(s)
  • Respond to court orders and legal investigations
  • Report to credit bureaus

This allows us to offer products and services that best suit you.

This allows us to partner with external financial companies to offer you the products and services you need.

We share information about your transactions and experiences so we can better serve you.

We do not share your information with non-affiliates for the purpose of marketing to you.

Who we are and what we do

Who is providing this notice?

Lafayette Federal Credit Union and Home Ownership Financial Literacy Council (HOFLC)

How does Lafayette Federal protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your non-public personal information.

How does Lafayette Federal collect my personal information?

We collect your personal information, for example, when you:

  • open an account or deposit money
  • pay your bills or apply for a loan
  • use your credit or debit card
  • browse our website

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies. We use cookies to collect data from our website.

Why can’t I limit all sharing?

Federal law gives you the right to limit only:

  • sharing for affiliates’ everyday business purposes — information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

What happens when I limit sharing for an account I hold jointly with someone else?

Your choices will apply to everyone on your account.



Companies related by common ownership or control. They can be financial and non-financial companies.

  • We will partner only with businesses that follow strict confidentiality requirements.


Non-affiliates may include: insurance companies, direct marketing companies, credit card networks.

Companies not related by common ownership or control. They can be financial and non-financial companies.

  • We may disclose non-public personal information about our members and former members to non-affiliated third parties as permitted by law.

Joint Marketing

Joint marketing partners may include investment services, insurance, or credit card networks.

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • We have a contractual relationship that prohibit the third party from disclosing or using the information of our agreement.

Other important information

We restrict access to non-public personal information about you to: employees and volunteers who need to know that information to provide products or services to you; our attorneys, accountants, and auditors on a need-to-know basis; government authorities to comply with federal, state, or local laws, rules and other applicable legal requirements; consumer reporting agencies in accordance with the Fair Credit Reporting Act. Our credit union is committed to making financial products and services available that will enable you to meet your financial needs and reach your financial goals while at the same time protecting your personal information and using it in a manner consistent with your expectations.

Protecting your personal information is a high priority for everyone associated with our credit union! This notice is available upon request.

Internet Privacy Policy

Information Collected and Stored Automatically

For site security purposes and to ensure that this service remains available to all users, we employ software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

For site management, information may be collected for statistical purposes. Computer software programs may be used to create summary statistics, which are used for such purposes as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. No personal information, such as your name or address, is collected or used for this analysis. We collect no information which would identify you personally.

Information Collected from Emails and Web Forms

When you send us personally identifying information, for example, in an electronic mail message containing a question or comment or by filling out a form or application that emails us this information, we use this information to fulfill or respond to your requests. We may store these requests to support the application process. We may forward your email to staff who are better able to respond to your request. We do not create individual profiles with the information you provide.

Mobile Banking Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the service and tells you about your privacy right and how the law protects you. We use your personal data to provide and improve the service. By using the services, you agree to the collection and use of information in accordance with this privacy policy.

Interpretation and Definitions

For the purposes of this privacy policy:

  • Account – a unique account created for you to access our service or parts of our service
  • Affiliate – officially attached or connected to an organization
  • Application – software program provided by Lafayette Federal, downloaded by you on an electronic device
  • Company – refers to Lafayette Federal Credit Union, 2701 Tower Oaks Blvd, Rockville MD, 20852
  • Country – refers to: United States
  • Device – any device that can access the services such as a computer, laptop, cellphone, or tablet
  • Personal Data – any information that relates to an identified or identifiable individual
  • Services – refers to the application
  • Service Provider – any natural or legal person who processes the data on behalf of Lafayette Federal. It refers to third-party companies or individuals employed by Lafayette Federal to facilitate the service, to provide the service on behalf of Lafayette Federal, to perform services related to the service or to assist Lafayette Federal in analyzing how the service is used
  • Usage data – refers to data collected automatically, either generated by using the service or from the service infrastructure itself (for example: duration of a page visit)
  • You – refers to the individual access or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable

Types of Data Collected

Personal Data

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Email address
  • First Name
  • Last name
  • Phone number
  • Address
  • City
  • State
  • Zip code

Image Collection and Usage

Our banking app may collect and utilize user images for various purposes aimed at enhancing user experience and providing specific functionalities. Users maintain control over the camera access and usage within the app. Camera access is explicitly requested when the app requires image capture for any functionality. Users can enable or disable camera access at any time through the app’s settings. Disabling camera access will prevent the app from utilizing the camera for any functionality requiring image capture. We are committed to protecting the privacy and security of our users’ information. Any images collected are used solely for the intended purposes outlined above and are not shared with any unauthorized parties. By using our app, you consent to the collection and usage of images as described in this privacy policy.

Usage Data

Usage Data is collected automatically when using the service.

Usage data may include information such as your devices internet protocol address (IP address), browser type, browser version, the pages of our service that you visit, the time and day of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of device you use, your mobile device unique ID, the IP address of your device, your mobile operating system, the type of mobile internet browser, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.

Information Collected While Using the Application

When using our application, to provide features of our application, we may collect, with your permission:

  • Location Information: If you use our mobile banking application on your mobile device, we may collect and process information about your actual location. We use this opt-in data to provide relevant messaging, even when the app is not open on your screen, to tailor our products and services for you, and to occasionally offer you promotions of interest. You can enable or disable access to this information at any time, through your device settings.
  • Pictures and or other information from your device’s camera and photo library.

We use this information to provide features of our service, to improve and customize our service. The information may be uploaded to the company’s servers and/or service providers or it may simply be stored on your device.

You can enable or disable access to this information at any time through your device settings.

Use of Your Personal Data

The company may use personal data for the following purposes:

  • To provide and maintain our service, including to monitor usage
  • To manage your account, to manage your registration as a user of the service. The personal data you provide can give you access to different functionalities of the server that are available to registered users
  • To contact you: to contact you by email, telephone, SMS, or other equivalent forms of electronic communication, such as mobile application push notifications regarding updates or informative communications related to the functionalities, products, or services, including the security updates, when necessary or reasonable for implementation
  • To provide you with news, special offers and general information about other services and events which we offer that are similar to those that you already have or enquired about
  • To manage your requests to us
  • For business Transfers: we may us your information to evaluate or conduct a merger or other sale or transfer
  • For other purposes: we may user your information for other purposes such as data analysis, identifying usage trends, determining effectiveness of our promotional campaigns and to evaluate and improve our service, products, marketing, and member experience

We may share your personal information in the following situations:

  • With Service providers: we may share your information with service providers to monitor and analyze the use of our service or to contact you
  • For business transfers: we may share or transfer your personal information in connection with, or during negotiations of any merger or sale of company assets
  • With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include any subsidiaries or companies that we control or that are under common control with us
  • With Business partners: We may share your information with our business partners to offer you certain products, services, or promotions.

Retention of Your Personal Data

Lafayette Federal will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Lafayette Federal will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including personal data, is processed at Lafayette Federal’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your location.

Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

Lafayette Federal will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If Lafayette Federal is involved in a merger, acquisition or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

Law Enforcement

Under certain circumstances, Lafayette Federal may be required to disclose your personal data if required to do so by law or in response to a valid request by public authorities (e.g., a court or a government agency).

Other Legal Requirements

Lafayette Federal may disclose your personal data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights and property of Lafayette Federal
  • Prevent or investigate possible wrongdoing in connection with the service
  • Protect the personal safety of users, the service, or the public
  • Protect against legal Liability

Security of Your Personal Data

The security of your personal data is important to us but remember that no method of transmission over the internet, or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute safety.

Links to Other Websites

Our service may contain links to other websites that are not operated by Lafayette Federal. If you click on a third-party link, you will be directed to the third-party’s site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume not responsibility for that content, privacy policies or practices of any third-party site or service.

Changes to the Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our page or in our application.

We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the “Last Updated” date at the top of this Privacy Policy.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page or in-app.

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