Previously, you would have only received a personal call from a live agent if card fraud was suspected. With our new system, cardholders will immediately receive automated suspicious activity alerts in the following order. We will not ask for your card number during verification, however, you will receive a four-digit case number to provide to our live agent for verification.
1. Text message and email (if cell phone and/or email are listed on member’s account)
2. Automated call with instructions