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Serving members worldwide since 1935.

New Online Banking

COMING MARCH 1, 2022
Enhanced Security
Intuitive Design
Powerful Functionality

Countdown to Conversion

38
Days

Get to Know the New Lafayette Federal Online

man on mobile phone
Fully-Upgraded Online Banking & Mobile App: complete control of your finances, all in one place
Sleek, Customizable & Intuitive: view your accounts how you want, when you want
Bank with Ease: stress-free banking on the go, or just around the house
Industry-Leading Security: biometric login, email and SMS multifactor authentication, account alerts, self-unlock capabilities and more
Single User ID & Password: all of your accounts, personal and joint, under one login
New & Improved Features: internal and external transfers, money management and budgeting tools, transaction and balance summaries, BillPay and more
woman on laptop





Online Banking Upgrade CONVERSION TIMELINE

During the conversion, some services will be unavailable. Please review the timeline to make sure you complete your tasks prior to the conversion.
man paying bills online
EVENT DATE & TIME (ET) MEMBER ACTION REQUIRED
Online Banking Disabled Thursday, Feb 24, 11:59 PM Complete online banking tasks by Thursday, Feb 24 at 11:59 PM ET.
Bill Pay Disabled Thursday, Feb 24, 11:59 PM Schedule bill payments by Thursday, Feb 24 at 11:59 PM ET.
Loan Payments Disabled Thursday, Feb 24, 11:59 PM If your LFCU loan payment is due Monday, Feb 28, make payment by Thursday, Feb 24 at 11:59 PM ET.
Credit Card Portal Disabled Thursday, Feb 24, 11:59 PM Complete credit card portal tasks by Thursday, Feb 24, 11:59 PM ET.
Mortgage Portal Disabled Thursday, Feb 24, 11:59 PM Complete mortgage portal tasks by Thursday, Feb 24 at 11:59 PM ET.
External Payment Portal Disabled Thursday, Feb 24, 11:59 PM Complete external payment portal tasks by Thursday, Feb 24 at 11:59 PM ET.
Wire Transfers Paused Thursday, Feb 24, 11:59 PM Schedule outgoing wires by Thursday, Feb 24 at 2:00 PM ET. (Incoming wires will post on Tuesday, March 1.)
NEW SYSTEM LAUNCH
SERVICES RESUME
Tuesday, March 1             New Online Banking & Mobile App Launched — See Member Checklist Below




checklist


Detailed Member Checklist

We have compiled a detailed member checklist to ensure you are well-informed and make your transition to our new online banking system as smooth and simple as possible.

BillPay:

  • All bills will need to be scheduled by Thursday, February 24 at 11:59 p.m. ET. Bill payments scheduled will continue to be paid in the background.
  • Payee and payment accounts will transfer over from our prior online banking system.

Loan Payments:

  • If your LFCU loan due date is Monday, February 28, we ask that you make your loan payment by Thursday, February 24 at 11:59 p.m. ET.

ACH Payments:

  • Prescheduled non-Bill Pay ACH payments will post on Tuesday, March 1 with an effective date of when the merchant requested the transfer.

Wire Transfers:

  • Outgoing wire transfers will be paused from Thursday, February 24 at 11:59 p.m. ET to Monday, February 28. As such, please make any wire transfers prior to Friday, February 25.

Transaction History & eStatements:

  • Our new online banking system will not display transaction history before March 1, 2022, so please download desired transaction history prior to Friday, February 25.
  • If you are enrolled in eStatements in our current online banking system, these settings will transfer over to the new online banking system. Up to two years of prior eStatements will be available under the Statements section of our new online banking and mobile app.

Loan Payments:

  • Please note that loan payments from an external account will continue to process during our online banking conversion, and will post Tuesday, March 1.

Account Alerts:

  • Please note that account alerts will not function during our conversion period of Friday, February 25 to Monday, February 28.

BillPay:

  • Pop-money and account-to-account transfers will be replaced with the "Pay-a-Person” feature in our new online banking system.

Transfers and Payments:

  • External transfers will need to be re-created after enrolling in our new online banking system. Internal transfers will not be affected by the conversion.

Wire Transfers:

  • Incoming wire transfers will post to member accounts on Tuesday, March 1.

Contact Information:

  • Your current contact information will be imported into our new online banking system. After enrollment, please review your contact information to verify that it is up-to-date. Contact information fields will include cell phone number, home phone number, work phone number, mailing address, and more. The mailing address entered in our new online banking system will be used as your statement mailing address.

Online Banking Joint Accounts:

  • Members who are joint on a joint Lafayette Federal account, but are not co-signer, will no longer see loan information for primary account holders.
  • Loan cosigners will be able to set up a unique login and password to access only the joint loan and make payments from an external account.




Have Questions?
GET ANSWERS

Find quick answers to common questions regarding our conversion to our new online banking system. For additional questions, please contact our Member Service Department at (301) 929-7990 or memberservice@lfcu.org.
phone support

Enrollment Questions


Yes, you will need to set up a new username and password. You may use your old username and password during setup, as long as they meet the required criteria.

No, all of your accounts will be consolidated under one online banking login. Simply select one of your existing accounts to log in, set up your new username and password, and all of your other accounts will be linked under it.

Only for the better. Joint owners will now be able to log in with their own identifying information and see all accounts on which they are associated. Now, if they need to download a statement, joint owners can also print account activity on a branded report with identifying information by using the Print icon on the transaction history page.

Joint accounts will be automatically connected to the primary account. Loan co-borrowers will be able to set up a unique login and password to access only the joint loan and make payments from an external account.

If you forget your password or lock your account, you can reset it by clicking the Forgot Password button and walking through the process. Of course, our Member Service Department is always here to support you at memberservice@lfcu.org or (301) 929-7990.

Our Member Service Department can take a look and help you. You can use the Secure Message service within Online Banking to send us a message, email us at memberservice@lfcu.org or call us at (301) 929-7990.

Access Questions


The following browsers are supported for our online banking system:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari

The following devices are supported for our new mobile app:

  • Android devices running OS version 4.4 KitKat and newer
  • Apple devices running iOS 11 and newer

The following mobile login methods are supported:

  • Login using your username and password
  • Login using a PIN
  • Login using Touch ID for iPhone
  • Login using Face ID for iPhone
  • Login using Touch ID for iPad
  • Login using Android Fingerprint
  • Login using Android Biometric Sign-On
To set up and manage your PIN and biometric login methods, visit the settings menu in our mobile app. Please note that your biometric information is stored within your device. Lafayette Federal does not store your biometric information.

The app will be available as an update to your current Lafayette Federal Mobile App on March 1. If you do not have your app set to automatically update, you’ll have to trigger that update before you can use the Lafayette Federal Mobile App. Users who are unable to update will need to delete our old app and redownload our new app from their device’s app store.

Yes, you can enroll in online banking from desktop or mobile, and your username and password will work on either platform. While there are some exceptions (Like Mobile Deposit on mobile and File Download on desktop), the two platforms are largely identical in functionality.

eStatements & Transaction History


Our new online banking system will not display transaction history before March 1, 2022, so please download desired transaction history prior to Thursday, February 24.

If you are enrolled in eStatements in our current online banking system, up to two years of prior eStatements will be available under the Statements section of our new online banking system and mobile app.

When you first register, there’s a prompt to enroll in eStatements and eNotices. If you select that option, you’ll be enrolled for the account number you entered as part of the registration process. If you have other account numbers on which you are the primary member, you can manage those from the More Menu (four dots icon) > Statements option.

Check your pop-up settings! Several functions, such as accessing eStatements, do utilize pop ups.

If you print an account’s activity, it will print with your name and account number information on it, providing you with documentation similar to an eStatement. Also, you can contact Member Service Department at memberservice@lfcu.org or (301) 929-7990 for assistance.

Moving Money


No, your scheduled transfers will still be there. Transfers scheduled between Lafayette Federal accounts will be visible and may be maintained in your Scheduled Transfers list under My Finance.

NOTE: Scheduled transfers created before March 1, 2022 which involve an account outside of Lafayette Federal will be stopped. These pre-conversion transfers will not carry over into our new online banking system.

Our prior process of having you obtain the other members account number information means that members are sharing their confidential account number information, which isn’t a good practice to mandate these days – fraud is just too common. The new process of sending an invite to your Contact does require an extra step but avoids the awkward account number conversation and keeps their information secure. Just be sure to tell them that you are sending them the invite, so they know to expect it.

Yes. Click on the three dots to the right of the transfer in the My Finances/Scheduled Transfers screen and select delete.

Note: For transfers into the Credit Union, after the morning file is processed, the transaction cannot be successfully deleted, although it may appear as if you it can.

Managing Your Information


Your current contact information will be imported into our new online banking system. After enrollment, please review your contact information to verify that it is up-to-date.

You can update an address but cannot add a new one. If you find yourself needing a mailing address separate from your residential address, contact our Member Service Department to help you add the new address.

The total balance in the upper left-hand corner is the total of the deposits on which you are the primary member. So, savings, certificates and checking accounts on which you are a primary (but not a joint) are included in that total.

Only your primary email address is accessible via online banking.

Other Stuff


Yes, you will need to recreate your account alerts within the new online banking system.

You can access alerts from the accounts on the dashboard or through the More or Plus menus. Alert options include account activity and security alerts, and can be sent by email or text. Take the opportunity to review your alert options in the new platform!

You may establish debit card controls within the new online banking system, including travel alerts, debit card blocks, and more.

No, unfortunately you cannot. You can order checks through the More Menu on desktop. If you require assistance, please call (301) 929-7990.

Our new online banking system will not display transaction history before March 1, 2022, so please download desired transaction history prior to Thursday, February 24.

If you are enrolled in eStatements in our current online banking system, these settings will transfer over to the new online banking system – you will not need to re-enroll. Additionally, up to two years of prior eStatements will be available under the Statements section of our new online banking system and mobile app.

The new system is simpler than in the prior system, and can be accessed from the account (through the … Quick menu) or through the + menu. Your check may post immediately to your account, or be held in pending status until reviewed, at which point you will see it in your deposit account. You will see the check as pending in your Remote Deposit history screen until it is accepted for deposit.

The widespread use of electronic banking means more convenience for members and better ways to monitor account activity. However, it also means there are more opportunities for fraud. Lafayette Federal’s Online Banking system provides a secure environment. Your data, login, passwords and PINs add further security.

There are additional steps you can take to significantly reduce the risk of fraud and identity theft while using our mobile banking services. Here are a few more suggestions:

  • Password protect your mobile device and lock it when you aren’t using it.
  • Keep your device in a safe location.
  • Never use passwords that include birthdays, names, pet names, social security numbers or that repeat numbers or letters.
  • Never store your sign on, password, and answers to your challenge questions on your phone, and do not set your browser to remember the password.
  • Avoid loading your account access information into third party payment apps.
  • Never disclose personal information about your accounts via a text message. For example: account numbers, passwords, or any combination of personal information.
  • Ensure you kill the application or press the logout button in the upper right-hand corner to exit the app when you have completed your transactions.

Yes, our FAQ will be updated periodically to include pertinent information as it becomes available. Members will also receive additional communications via email, postage, and more, highlighting new features, procedures, alerts, and more.