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Serving members worldwide since 1935.

New Online Banking

Now Available!
Enhanced Security
Intuitive Design
Powerful Functionality

All Members Must Re-Enroll in Our NEW Online Banking

Get to Know the New Lafayette Federal Online

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Fully-Upgraded Online Banking & Mobile App: complete control of your finances, all in one place
Sleek, Customizable & Intuitive: view your accounts how you want, when you want
Bank with Ease: stress-free banking on the go, or just around the house
Industry-Leading Security: biometric login, email and SMS multifactor authentication, account alerts, self-unlock capabilities and more
Single User ID & Password: all of your accounts, personal and joint, under one login
New & Improved Features: internal and external transfers, money management and budgeting tools, transaction and balance summaries, BillPay and more
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Have Questions?

Find quick answers to common questions regarding our conversion to our new online banking system. For additional questions, please contact our Member Service Department at (301) 929-7990 or memberservice@lfcu.org.
phone support

Video Tutorials

Enrolling in Online Banking
Customizing Alerts
Resetting Your Password
Adding & Paying a Contact
Making External Transfers
Making Loan Payments
Arranging Accounts
Setting Face ID & PIN Login
Adding a Cell Phone Number to Your Profile

Enrollment Questions

Yes, but it’s simple and quick. Just make sure your email and phone number are up-to-date in our system for enrollment authentication – you can verify that your contact information is correct through our current online banking platform. Please note that you will also need your account number for the enrollment process.

Yes, you will need to set up a new username and password. You may use your old username and password during setup, as long as they meet the required criteria.

No, all of your accounts will be consolidated under one online banking login. Simply select one of your existing accounts to log in, set up your new username and password, and all of your other accounts will be linked under it.

Only for the better. Joint owners will now be able to log in with their own identifying information and see all accounts on which they are associated. Now, if they need to download a statement, joint owners can also print account activity on a branded report with identifying information by using the Print icon on the transaction history page.

Joint accounts will be automatically connected to the primary account. Loan co-borrowers will be able to set up a unique login and password to access only the joint loan and make payments from an external account.

If you forget your password or lock your account, you can reset it by clicking the Forgot Password button and walking through the process. Of course, our Member Service Department is always here to support you at memberservice@lfcu.org or (301) 929-7990.

Our Member Service Department can take a look and help you. You can use the Secure Message service within Online Banking to send us a message, email us at memberservice@lfcu.org or call us at (301) 929-7990.

Access Questions

The following browsers are supported for our online banking system:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari

The following devices are supported for our new mobile app:

  • Android devices running OS version 4.4 KitKat and newer
  • Apple devices running iOS 11 and newer

The following mobile login methods are supported:

  • Login using your username and password
  • Login using a PIN
  • Login using Touch ID for iPhone
  • Login using Face ID for iPhone
  • Login using Touch ID for iPad
  • Login using Android Fingerprint
  • Login using Android Biometric Sign-On
To set up and manage your PIN and biometric login methods, visit the settings menu in our mobile app. Please note that your biometric information is stored within your device. Lafayette Federal does not store your biometric information.

Yes, the new mobile app will be available for download on March 1st. Members may visit the links below, or visit their device's app store and search "Lafayette Federal Credit Union" to download our new app. Members may delete the old Lafayette Federal Credit Union mobile app.

Yes, you can enroll in online banking from desktop or mobile, and your username and password will work on either platform. While there are some exceptions (Like Mobile Deposit on mobile and File Download on desktop), the two platforms are largely identical in functionality.

eStatements & Transaction History

Our new online banking system will display transaction history prior to March 1, 2022.

If you are enrolled in eStatements in our current online banking system, up to two years of prior eStatements will be available under the Statements section of our new online banking system and mobile app.

When you first register, there’s a prompt to enroll in eStatements and eNotices. If you select that option, you’ll be enrolled for the account number you entered as part of the registration process. If you have other account numbers on which you are the primary member, you can manage those from the More Menu (four dots icon) > Statements option.

Check your pop-up settings! Several functions, such as accessing eStatements, do utilize pop ups.

You will only see eStatements on an account for which you are the primary owner. However, if you print an account’s activity, it will print with your name and account number information on it, providing you with documentation similar to an eStatement. You may also contact our Member Service Department at memberservice@lfcu.org or (301) 929-7990 for assistance.

Moving Money

Yes! Debit and credit card transactions (including ATM deposits and withdrawals) will continue to be available and processed during our system conversion downtime, and will be viewable as part of your account history in our new Online Banking and Mobile App.

No, your scheduled direct deposit(s) will not be impacted by our online banking conversion. Direct deposits will continue to be deposited to Lafayette Federal accounts uninterrupted by system upgrades.

No, your scheduled internal transfers will still be there. Transfers scheduled between Lafayette Federal accounts will be visible and may be maintained in your Scheduled Transfers list under My Finance.

NOTE: Scheduled transfers created before March 1, 2022 which involve an account outside of Lafayette Federal will be stopped. These pre-conversion transfers will not carry over into our new online banking system.

Any external transfers involving an account outside of Lafayette Federal will not carry over to our new system and will need to be reestablished.

You may still transfer to other Lafayette Federal members, but the process has changed. Our prior process of having you obtain the other members account number information means that members are sharing their confidential account number information, which isn’t a good practice to mandate these days – fraud is just too common. The new process of sending an invite to your Contact does require an extra step but avoids the awkward account number conversation and keeps their information secure. Just be sure to tell them that you are sending them the invite, so they know to expect it.

Yes. Click on the three dots to the right of the transfer in the My Finances/Scheduled Transfers screen and select delete.

Note: For transfers into the Credit Union, after the morning file is processed, the transaction cannot be successfully deleted, although it may appear as if you it can.

Yes, wire transfer payees and templates will need to be recreated in our new online banking system. We recommend that members save their current online banking wire transfer information for reference.

Managing Your Information

Your current contact information will be imported into our new online banking system. Please note that you may add a cell phone number to your contact information in our new system. After enrollment, please review your contact information to verify that it is up-to-date.

You can update an address but cannot add a new one. If you find yourself needing a mailing address separate from your residential address, contact our Member Service Department to help you add the new address.

The total balance in the upper left-hand corner is the total of the deposits on which you are the primary member. So, savings, certificates and checking accounts on which you are a primary (but not a joint) are included in that total.

Only one email address is accessible via online banking. This email address is where any alerts and notices will be sent to.

Other Stuff

Yes. Due to the core system conversion, there will be two payouts for the first quarter dividends. The first payout on February 28, 2022 is for dividends earned between January 1 and February 28, 2022; the second payout on April 1, 2022 is for dividends earned between March 1 and March 31, 2022. Moving forward, all dividends will continue to be paid on the first calendar day of each quarter.

Yes, you will need to recreate your account alerts within the new online banking system.

You can access alerts from the accounts on the dashboard or through the More or Plus menus. Alert options include account activity and security alerts, and can be sent by email or text. Take the opportunity to review your alert options in the new platform!

You may establish debit card controls within the new online banking system, including debit card blocks, alerts, and more. For cancellations, disputes, and lost/stolen cards, please contact us.

No, unfortunately you cannot. You can order checks through the More Menu on desktop. If you require assistance, please call (301) 929-7990.

Our new online banking system will display transaction history prior to March 1, 2022.

If you are enrolled in eStatements in our current online banking system, these settings will transfer over to the new online banking system – you will not need to re-enroll. Additionally, up to two years of prior eStatements will be available under the Statements section of our new online banking system and mobile app.

Full Quicken, QuickBooks, and Mint integrations are features expected to become available post-launch.

The new system is simpler than in the prior system, and can be accessed from the account (through the … Quick menu) or through the + menu. Your check may post immediately to your account, or be held in pending status until reviewed, at which point you will see it in your deposit account. You will see the check as pending in your Remote Deposit history screen until it is accepted for deposit.

The widespread use of electronic banking means more convenience for members and better ways to monitor account activity. However, it also means there are more opportunities for fraud. Lafayette Federal’s Online Banking system provides a secure environment. Your data, login, passwords and PINs add further security.

There are additional steps you can take to significantly reduce the risk of fraud and identity theft while using our mobile banking services. Here are a few more suggestions:

  • Password protect your mobile device and lock it when you aren’t using it.
  • Keep your device in a safe location.
  • Never use passwords that include birthdays, names, pet names, social security numbers or that repeat numbers or letters.
  • Never store your sign on, password, and answers to your challenge questions on your phone, and do not set your browser to remember the password.
  • Avoid loading your account access information into third party payment apps.
  • Never disclose personal information about your accounts via a text message. For example: account numbers, passwords, or any combination of personal information.
  • Ensure you kill the application or press the logout button in the upper right-hand corner to exit the app when you have completed your transactions.

Yes, our FAQ will be updated periodically to include pertinent information as it becomes available. Members will also receive additional communications via email, postage, and more, highlighting new features, procedures, alerts, and more.

New Lafayette Federal Online Banking Now Available!