Previously, you would have only received a personal call from a live agent if card fraud was suspected. With our new system, cardholders will immediately receive automated suspicious activity alerts in the following order. We will not ask for your card number during verification, however, you will receive a four-digit case number to provide to our live agent for verification.

1. Text message and email (if cell phone and/or email are listed on member’s account)
2. Automated call with instructions

You can expect to receive your card within 7-10 business days.

You may change your debit card PIN anytime by dialing 1 (866) 985-2273 or, if outside of the U.S., 1 (531) 262-5314

Call the number above from the telephone number listed on your account. In order to change your debit card PIN, you will need to provide the following information:

• Your card number
• The four (4) digit expiration date
• The three (3) digit code on the back of the card near the signature line
• The four (4) digit PIN of your choice

In the mobile app or Online Banking, click on Cards, then go to your debit card and click “Block Card” You can unblock at any time!

Dispute fraudulent charges directly using Online Banking by going to Cards > Manage Card, navigating to the transaction you want to dispute, and clicking on the arrow next to the charge, and clicking on “Report an Issue”.

You can also immediately notify us of the unauthorized use by calling 866-820-2904. if you are outside of the U.S., please call +1 636-722-7111 collect. An affidavit will be mailed to the address on record and must be returned per the enclosed instructions. Transactions must be reported within 60 days of the statement period in which the transaction occurred.

For 24-hour Cardholder Service, please call 866-820-2904.

Yes, you may use your debit card internationally.

In online banking or the mobile app, go to your loan and click “Pay Loan”, and chose which account you want to pay from!